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RETURN POLICY

We understand that what you buy online doesn't always work out and for this reason we are happy to except returns on all eligible items. Please read through the following terms and conditions:

CHANGE OF MIND RETURN

Returns are accepted for a change of mind or when an item does not fit you the way you had hoped. To do so you must contact us by email within 7 days of deliveryChange of mind returns outside of this time frame will not be accepted.

 

If your return is accepted you must post your order within 7 days of the date on your approval email. Returned parcels marked after this date will not be accepted and will be returned to you at your cost.

 

A copy of your receipt must accompany your item when it is returned.

You are welcome to return the item for a store credit minus the original postage cost. Store credits are valid for 12 months from date of issue. Return postage will be at the expense of the customer.

 

 

To be eligible for a store credit the item must be returned in its original condition this includes and is not limited to:

  • The item must be unworn. 

  • The item must be neatly folded and returned in an acceptable manner. Any items which have been scrunched into a return satchel arriving creased and requiring steaming will be instantly returned to sender at their own cost.

  • It must be in its original clean condition and free of make up, fake tan or other stains, fragrance or other odors including  washing powder and also animal fur.

  • It must have all original tags still attached.

  • Shoes must be tried on a soft surface ie carpet/rug. Any damage, scratches or marks on bottom of the shoes or a return without original box will not be accepted.

 

We do not except returns on the items below if you purchased the wrong size or change your mind. Unless the garment is deemed by the manufacturer to have a major fault in which case a replacement will be provided. If a replacement is not accepted by the customer the return will be treated as a change of mind and a store credit will be applied. Where a replacement is not available a full refund including postage costs will be issued to your original form of payment.

Items which are not accepted for a return are:

        

  • Items marked as final sale. 

  • Intimate apparel such as underwear, swimwear and bodysuits due to hygiene reasons. 

  • Accessories including jewellery, hats, sunglasses.

Any returned items that do not meet the strict conditions outlined above will be returned to sender at their cost and a store credit refused.

 

RETURN OF A FAULTY ITEM

All items are thoroughly checked for any manufacturing faults before they are sent. This includes zips, buttons, seems and inconsistencies in stitching.

If you believe that you have received an item with a manufacturing fault please notify us by email as soon as the item is received and include photographs of the fault. Once the return is approved a pre paid postage label will be sent to you via email.

 

When the item is returned it will be inspected and if it is deemed by the manufacturer to have a major fault you will be sent a replacement. If a replacement is not accepted the return will be treated as a change of mind and a store credit will be applied. Where a replacement is not available a full refund including postage costs will be issued to your original form of payment.

 

Please note that items which are damaged during the process of "try on" are not deemed to be faulty by the manufacturer. All care must be taken when trying on our garments and any signs of misuse will not be eligible for a return.

RECIEVED THE WRONG ITEM

If you have received an item which is not the garment you selected when placing your order (ie you ordered a dress and received a t-shirt) please contact us by email as soon as the item is received. We will provide a pre paid return label for you and send out the correct item at our cost once the return has been delivered to us.

 

Please note that this does not include garments which arrive and have slight variations in colour to what has been advertised on our site. Screen colour displays will vary from each device and an exact colour cannot be guaranteed.

THE RETURN PROCESS

  • Please contact us via email within the indicated time frame to initiate the return process. 

 

  • When approved return your item including a copy of your receipt to ensure identification and a faster processing time. Parcels received without this will be returned to sender if we cannot identify the return.

  • Please allow up to 5 additional working days for processing once the item has been delivered to us.

  • You will be notified of the status of your return and store credit (if applicable) by email.

Please note that unless you have been provided with a prepaid return label you are responsible for ensuring your item reaches us safely. We cannot guarantee that we will receive your return and cannot be held responsible for items which are not delivered. For peace of mind we recommend using a traceable delivery method.

 

If you have any questions regarding our policy please feel free to contact us by email. 

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